Patient Services Concierge — Warm Front Desk & Scheduling

UPMC; Butler (Butler County); On-site; USD 22,000 - 30,000; Full time

Job summary

UPMC in Butler, PA is hiring a Full-Time Patient Services Representative to greet patients, manage check-in/check-out, schedule appointments, and verify demographics and insurance. The role supports the ENT team at a new facility opening January 2027; training will occur in the North Hills/Wexford area.

The position offers weekday hours 7:00am–4:00pm with no evenings, weekends, or holidays and provides health benefits, retirement plans, and a focus on service excellence within UPMC’s patient

Qualifications

• Professional, friendly and welcoming demeanour.
• Experience greeting patients and visitors.
• Ability to verify patient demographics and insurance information.

Responsibilities

• Provide a warm greeting for all patients.
• Check in and out patients; collect copayments.
• Schedule, reschedule, and cancel appointments accurately.
• Verify patient demographics, insurance information, and required documentation.
• Assist with administrative duties in the office as needed.

Job description

UPMC in Butler, PA is hiring a Full-Time Patient Services Representative to greet patients, manage check-in/check-out, schedule appointments, and verify demographics and insurance. The role supports the ENT team at a new facility opening January 2027; training will occur in the North Hills/Wexford area.

The position offers weekday hours 7:00am–4:00pm with no evenings, weekends, or holidays and provides health benefits, retirement plans, and a focus on service excellence within UPMC’s patient