Patient Services Concierge & Scheduling Specialist

Priority Dispatch Corp.; Dubuque (IA); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Crescent Community Health Center in Dubuque, IA is seeking a Patient Services Representative to manage patient contact, scheduling, and registrations. You will greet patients, handle inquiries, and maintain accurate records with confidentiality.

This role supports clinicians, front-desk operations, and billing processes. The ideal candidate has a high school diploma, 1–2 years in healthcare, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of healthcare or patient services experience.
• Experience with EMR systems highly desirable.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients and visitors in a welcoming, professional manner.
• Schedule and manage patient appointments with providers.
• Answer phone calls and respond to inquiries promptly.
• Maintain and protect patient records in accordance with privacy rules.
• Assist with patient registration and verify insurance information.
• Collaborate with medical staff to support patient care.
• Assist with billing and explain charges to patients.
• Participate in team meetings and support process improvements.
• Ensure compliance with Crescent Community Health Center standards and procedures.

Skills

Interpersonal communication

Organizational skills

Computer proficiency

Confidentiality

Problem solving

Education

High school diploma or equivalent

Associate degree or healthcare certification

Tools

EMR systems

Job description

Crescent Community Health Center in Dubuque, IA is seeking a Patient Services Representative to manage patient contact, scheduling, and registrations. You will greet patients, handle inquiries, and maintain accurate records with confidentiality.

This role supports clinicians, front-desk operations, and billing processes. The ideal candidate has a high school diploma, 1–2 years in healthcare, and familiarity with EMR systems.