Patient Services Representative

Priority Dispatch Corp.; Dubuque (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Crescent Community Health Center in Dubuque, IA is seeking a Patient Services Representative to manage patient contact, scheduling, and registrations. You will greet patients, handle inquiries, and maintain accurate records with confidentiality.

This role supports clinicians, front-desk operations, and billing processes. The ideal candidate has a high school diploma, 1–2 years in healthcare, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of healthcare or patient services experience.
• Experience with EMR systems highly desirable.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients and visitors in a welcoming, professional manner.
• Schedule and manage patient appointments with providers.
• Answer phone calls and respond to inquiries promptly.
• Maintain and protect patient records in accordance with privacy rules.
• Assist with patient registration and verify insurance information.
• Collaborate with medical staff to support patient care.
• Assist with billing and explain charges to patients.
• Participate in team meetings and support process improvements.
• Ensure compliance with Crescent Community Health Center standards and procedures.

Skills

Interpersonal communication

Organizational skills

Computer proficiency

Confidentiality

Problem solving

Education

High school diploma or equivalent

Associate degree or healthcare certification

Tools

EMR systems

Job description

Patient Services Representative# Patient Services RepresentativeCrescent Community Health - Dubuque, IA 52001## OverviewSalary Range$17.00 - $20.00 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryAdmin - Clerical## DescriptionWhy Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make a difference as a Patient Services Represenative.- The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care. Key Responsibilities: - Greet patients and visitors warmly and professionally, ensuring a welcoming environment. - Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations. - Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance. - Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies. - Assist patients with the registration process, verifying insurance information, and updating personal details as necessary. - Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise. - Handle billing and payment processing, explaining charges and assisting patients with financial inquiries. - Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services. - Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.## QualificationsRequired Education: - High school diploma or equivalent is required.Preferred Education - An associate degree or certification in healthcare administration or a related field is preferred. Required Experience: - Minimum of 1-2 years of experience in a healthcare setting, preferably in patient services or customer service roles.Preferred Experience: - Experience with electronic medical records (EMR) systems is highly desirable. - Previous experience in a community health center or similar environment is advantageous. Required Skills and Abilities: - Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals. - Strong organizational skills and attention to detail, ensuring accurate patient information management and scheduling. - Proficiency in computer applications and ability to learn new software systems quickly. - Ability to handle sensitive information with confidentiality and professionalism. - Demonstrated problem-solving skills and ability to manage multiple tasks in a fast-paced environment. - Commitment to providing high-quality patient care and exceptional customer service.Pre-employment physical, TB test, and drug screen required. EOE