Patient Experience & Scheduling Specialist

Des Moines University Medicine and Health Sciences; Des Moines (IA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Employer medical plan contribution

10% retirement match

Flexible work arrangements

Tuition assistance

Professional development funding

Wellness facilities access

Community service time

Paid time off

Job summary

Des Moines University Medicine and Health Sciences seeks a Patient Services Representative to be the welcoming first point of contact for patients and visitors. You will schedule appointments, verify insurance, register patients, and support check-in/check-out and billing processes, ensuring smooth clinic operations.

The role emphasizes patient-centered customer service, accurate documentation, and collaboration with the care team while maintaining HIPAA privacy.

Qualifications

• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems.
• Commitment to and alignment with DMU’s mission and values.

Responsibilities

• Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
• Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
• Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.
• Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries.
• Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.
• Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

Skills

Customer service

Administrative support

Microsoft Office

EHR systems

HIPAA compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR systems

Microsoft Office

Job description

Des Moines University Medicine and Health Sciences seeks a Patient Services Representative to be the welcoming first point of contact for patients and visitors. You will schedule appointments, verify insurance, register patients, and support check-in/check-out and billing processes, ensuring smooth clinic operations.

The role emphasizes patient-centered customer service, accurate documentation, and collaboration with the care team while maintaining HIPAA privacy.