Patient Services Concierge — Front Desk & Visitor Support

University of Rochester; United States; On-site; USD 25,000 - 34,000; Part time

Job summary

University of Rochester's URMC is seeking a part-time Guest Services Representative to serve as the first point of contact for patients and visitors across URMC locations. You will assist with information, directions, and patient support at the Medical Center and Marketplace Orthopaedics.

Responsibilities include handling high volumes of inquiries, adhering to ICARE service standards, and ensuring accurate patient and visitor information is communicated.

Responsibilities

• Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center.
• Answers internal and external phone calls to the Medical Center.
• Handles sensitive patient information in accordance with HIPAA standards.
• Effectively communicates accurate wayfinding instructions to all URMC locations.

Job description

University of Rochester's URMC is seeking a part-time Guest Services Representative to serve as the first point of contact for patients and visitors across URMC locations. You will assist with information, directions, and patient support at the Medical Center and Marketplace Orthopaedics.

Responsibilities include handling high volumes of inquiries, adhering to ICARE service standards, and ensuring accurate patient and visitor information is communicated.