Patient Services Concierge

hhhn; Town of Malone (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

HHHN is seeking a qualified Patient Services Associate to join our health center in a full-time capacity. The role involves greeting patients, handling calls and messages, verifying demographics and insurance, and scheduling appointments to optimize provider time.

The position requires a High School Diploma or equivalent, strong customer service and communication skills, and experience with Microsoft Office and EMR systems.

Qualifications

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions.
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, prioritizing: patient's usual provider, team, or alternate sites.
• Collects co-pays, co-insurance and self-pay balances at time of visit. Offers sliding fee program.
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring prior authorization.
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies.
• Performs all procedures in opening and closing departments in accordance with policy and procedure.
• Provides highest level of customer service in all interactions with internal and external customers.
• Protects the confidentiality of patient\'s electronic medical record in accordance with policy and procedure.
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel.
• Attends all expected training and meetings.
• Assists Patient Services Leader with training of other Patient Services staff.
• Classifies and barcodes hard copy documents for electronic medical records.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Billing knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR system

Job description

HHHN is seeking a qualified Patient Services Associate to join our health center in a full-time capacity. The role involves greeting patients, handling calls and messages, verifying demographics and insurance, and scheduling appointments to optimize provider time.

The position requires a High School Diploma or equivalent, strong customer service and communication skills, and experience with Microsoft Office and EMR systems.