Patient Services Concierge

The US Oncology Network; Hackensack (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Wellness program

Health savings account / Flexible?ing

401(k) retirement plan

Life insurance

PTO and holiday pay

EAP

Tuition discounts with numerousUnivers

Job summary

RCCA in Hackensack, NJ seeks a welcoming Patient Services Coordinator to greet patients, collect forms, and support clinical staff. This front-line role emphasizes confidentiality and accurate data handling in a busy oncology setting.

You will manage check-in/out, verify demographics and insurance, collect co-pays, answer routine inquiries, and coordinate appointments while ensuring a compassionate patient experience throughout the visit.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word and Excel.

Responsibilities

• Greets patients and visitors and checks in patients.
• Collects and verifies forms, updates demographics and insurance.
• Collects co-pays, provides receipts and schedules appointments.
• Answers routine questions and routes to appropriate staff.
• Maintains lobby and office supplies; ensures confidentiality and HIPAA compliance.
• Performs general administrative duties as needed.

Skills

Customer service

Phone etiquette

Communication

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

RCCA in Hackensack, NJ seeks a welcoming Patient Services Coordinator to greet patients, collect forms, and support clinical staff. This front-line role emphasizes confidentiality and accurate data handling in a busy oncology setting.

You will manage check-in/out, verify demographics and insurance, collect co-pays, answer routine inquiries, and coordinate appointments while ensuring a compassionate patient experience throughout the visit.