Patient Services Concierge

Rawlins-County-Health-Center; Atwood (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Rawlins-County Health Center seeks a Patient Services Representative to be the first point of contact for patients and visitors. You will support the registration process, schedule appointments, and answer telephones in a courteous, professional manner while maintaining confidentiality of medical information.

You will work closely with clinic and hospital staff, manage patient flow, and assist with basic EMR documentation.

Qualifications

• Minimum education: high school diploma or GED.
• One or more years of previous experience preferred; basic computer knowledge required.
• Ability to handle HIPAA and confidentiality requirements.

Responsibilities

• Assist with patient intake and registration processes.
• Schedule appointments and explain registration steps.
• Answer phones professionally and route calls.
• Maintain patient information confidentiality per HIPAA.
• Support cross-department coordination to facilitate patient flow.
• Maintain clean reception area and supplies.
• Document notes in the EMR and review accounts.

Skills

Customer service

HIPAA compliance

Telephone etiquette

Attention to detail

Professional communication

Team collaboration

Education

High School Diploma or GED

Tools

Word

Excel

EMR system

Fax machine

Copier

Job description

Rawlins-County Health Center seeks a Patient Services Representative to be the first point of contact for patients and visitors. You will support the registration process, schedule appointments, and answer telephones in a courteous, professional manner while maintaining confidentiality of medical information.

You will work closely with clinic and hospital staff, manage patient flow, and assist with basic EMR documentation.