Patient Services Representative - Comstock * Days - 40hrs/wk.

University of Michigan Health-West; Michigan; On-site; USD 22,000 - 26,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative to be the first point of contact for patients. You will handle incoming and outgoing calls, schedule appointments, assist patients with forms, and ensure accurate registration and billing information at the front desk.

The ideal candidate is highly organized with excellent interpersonal and communication skills, able to work under pressure in a fast-paced clinic, and to collaborate closely with the care team to

Qualifications

• High school diploma or equivalent required.
• Clinical administrative experience preferred.
• Accurate data entry and strong typing.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and communication skills.
• Ability to work with diverse groups and under pressure.
• Verbal and written communication skills are essential.
• Knowledge of basic math and office procedures is helpful.
• Strong telephone etiquette and ability to multitask is important.
• Flexibility to handle a variety of tasks.
• General computer literacy is expected.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Administrative experience in clinical

Data entry

Typing

Medical terminology

Medical coding

Customer service

Interpersonal skills

Diversity collaboration

Verbal communication

Written communication

Telephone etiquette

Basic math

Office procedures

Work under pressure

Independence

Flexibility

Computer literacy

Education

High school education or equivalent

Job description

Requisition #: req12549
Shift: Days
FTE status: 1
On‑call: No
Weekends: No

General Purpose Of Job

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

General Purpose Of Job

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

Knowledge, Skills And Experience

• High school education or equivalent
• Prior administrative or clerical experience in a clinical setting preferred
• Experience with computer data entry and strong typing skills
• Knowledge of medical terminology and coding preferred
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
• Well developed verbal and written communication skills
• Strong telephone skills and etiquette
• Knowledge of basic math and office procedures
• Ability to work under pressure with minimal supervision
• Proven flexibility and willingness to handle a variety of tasks
• Basic computer knowledge and skills

Essential Duties

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquires.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.