Patient Services & Clinic Admin Assistant

Mass General Brigham; Town of Dover (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发?

Additional employee perks and wellness

Job summary

Wentworth Health Partners Plastic Surgery Specialists within Mass General Brigham is seeking a Clinical/Practice Assistant to support day-to-day operations in a busy cosmetic and reconstructive practice. You will greet patients, schedule and register appointments, handle phones, and assist with billing and records to ensure a smooth, patient-centered experience.

The role emphasizes front-desk coverage, registration, documentation, and collaboration with providers and staff, with a focus on

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.

Responsibilities

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.

Skills

Phone systems

Verbal communication

Written communication

Time management

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Wentworth Health Partners Plastic Surgery Specialists within Mass General Brigham is seeking a Clinical/Practice Assistant to support day-to-day operations in a busy cosmetic and reconstructive practice. You will greet patients, schedule and register appointments, handle phones, and assist with billing and records to ensure a smooth, patient-centered experience.

The role emphasizes front-desk coverage, registration, documentation, and collaboration with providers and staff, with a focus on