Patient Services Coordinator – Plastic Surgery Clinic

massgeneralbrigham; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional de

Job summary

Mass General Brigham is seeking a Clinical/Practice Assistant for Wentworth Health Partners Plastic Surgery Specialists in Dover, NH. You will handle front-desk duties, scheduling, registration, and billing support to ensure a welcoming and organized patient experience.

The role emphasizes strong communication, organization, and teamwork to support cosmetic and reconstructive care. Onsite, 40 hours weekly, with a starting pay range and comprehensive benefits per hospital policy.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
• Strong organization, time management, and multitasking skills.

Responsibilities

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Skills

Communication skills

Organization

Time management

Multitasking

Customer service

Education

High School Diploma

Certified Medical Administrative Assistant (preferred)

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a Clinical/Practice Assistant for Wentworth Health Partners Plastic Surgery Specialists in Dover, NH. You will handle front-desk duties, scheduling, registration, and billing support to ensure a welcoming and organized patient experience.

The role emphasizes strong communication, organization, and teamwork to support cosmetic and reconstructive care. Onsite, 40 hours weekly, with a starting pay range and comprehensive benefits per hospital policy.