Clinic Services Specialist - Patient Care & Scheduling

UC Health; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

UC Health in Cincinnati, OH is hiring a Full Time Clinical Services Specialist. This role serves as an ambassador of care for patients before and after visits, supporting clinics and providers and helping maintain consistent workflows to ensure patient satisfaction.

You will handle scheduling, registrations, EMR data entry, and communications with patients and staff. The ideal candidate has a high school diploma, strong customer service, and the ability to multitask and train others.

Qualifications

• High school diploma or GED is required.
• Associates degree preferred.
• Minimum of 2 years of equivalent experience.
• Preferred 3–5 years of equivalent experience.

Responsibilities

• PATIENT POPULATION - (CLINICAL ONLY) Engage in population appropriate communication and explain treatment plans to patients/family.
• Administration: Manage scheduling, communications with patients, and clinic coordination.
• Scheduling: Schedule appointments, pre-visit screenings, and document changes.
• Data Management: Enter notes in EMR, track forms, and ensure documentation accuracy.
• Pre-Visit Planning/Registration: Verify patient information, collect co-pays, and handle registrations.

Skills

Customer service

Multitask

Interpersonal skills

Train others

Education

High School Diploma or GED

Associates degree preferred

Job description

UC Health in Cincinnati, OH is hiring a Full Time Clinical Services Specialist. This role serves as an ambassador of care for patients before and after visits, supporting clinics and providers and helping maintain consistent workflows to ensure patient satisfaction.

You will handle scheduling, registrations, EMR data entry, and communications with patients and staff. The ideal candidate has a high school diploma, strong customer service, and the ability to multitask and train others.