Patient Services & Care Coordination Specialist

University Of Michigan; Ann Arbor (MI); Hybrid; USD 43,000 - 62,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

University of Michigan seeks an applicant services coordinator to support divisional patient care services. You will help maintain patient records, verify information, and act as a primary contact between patients, providers, and staff.

The role emphasizes accurate scheduling, effective communication, and collaboration with QA/QC teams to ensure smooth patient flow and high-quality care. Hybrid work options may be available.

Qualifications

• High School diploma or equivalent.
• 1 year of direct customer service experience with patients or customers.
• Ability to work independently in a dynamic, sometimes stressful environment.
• Strong organizational skills and attention to detail.
• Professionalism, dependability and teamwork.
• Knowledge of basic medical terminology.
• Excellent written and verbal communication.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Maintain accurate patient records and documentation.
• Verify patient information, demographics, medical history and insurance.
• Serve as liaison between patients, providers and staff.
• Communicate appointment changes and test results to patients.
• Assist with administrative tasks and follow-up services.
• Handle payments and issue receipts per guidelines.
• Provide patient-facing service including check-in/check-out.
• Support patient flow and care coordination with healthcare professionals.
• Review electronic orders for future schedules.
• Collaborate with QA/QC to resolve scheduling issues.
• Operate Cisco Finesse scheduling tools throughout the shift.
• Triage calls and manage specialized scheduling (e.g., certain procedures).
• Monitor offsite schedulers and ensure correct MiChart grids.
• Prepare itineraries and correspondence as needed.
• Identify recurring operational problems and participate in solutions.
• Assist with training of new and float staff, including remote-onsite needs.

Skills

Customer service

Written communication

Organizational skills

Multitasking

Teamwork

Independence

HIPAA awareness

Attention to detail

Education

High School diploma or equivalent

Tools

MiChart (Cadence, EpicCare, Radiant)

Job description

University of Michigan seeks an applicant services coordinator to support divisional patient care services. You will help maintain patient records, verify information, and act as a primary contact between patients, providers, and staff.

The role emphasizes accurate scheduling, effective communication, and collaboration with QA/QC teams to ensure smooth patient flow and high-quality care. Hybrid work options may be available.