Patient Services Call Center Specialist

City of Hope; Vineland (NJ); Vor Ort; USD 25.000 - 46.000; Vollzeit

Zusammenfassung

Eye Associates of Vineland, part of Prism Vision Group, is seeking an onsite, non-exempt Customer Service/Call Center Associate in Vineland, NJ. The role handles inbound/outbound calls, schedules full registrations, verifies insurance, and provides accurate information on products and policies.

Responsibilities include HIPAA compliance, collaboration with multiple departments, and meeting performance metrics while maintaining high accuracy in a fast-paced environment.

Qualifikationen

• Education: High School Diploma or GED.
• Experience: Prior call center or customer service experience.
• Excellent verbal and written English communication; bilingual a plus.

Aufgaben

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers and provide information.
• Provide accurate information about products, services, policies, and procedures.
• Handle and resolve customer complaints or escalate as needed.
• Maintain a positive and empathetic approach with customers.
• Schedule and register patients for appointments accurately per policies.
• Verify insurance information, benefits, and referrals.
• Adhere to HIPAA privacy standards.
• Notify parties of appointment times, referrals, insurance verification, and prior authorizations.
• Identify customer needs and provide solutions.
• Collaborate with other departments to address concerns.
• Meet or exceed KPIs like call handling time and satisfaction.
• Comply with company policies.

Kenntnisse

Verbal Communication

Written Communication

Customer Service

Problem Solving

HIPAA Compliance

Teamwork

Multitasking

Computer Literacy

MS Office

Ausbildung

GED

Tools

Microsoft Office Suite

Jobbeschreibung

Eye Associates of Vineland, part of Prism Vision Group, is seeking an onsite, non-exempt Customer Service/Call Center Associate in Vineland, NJ. The role handles inbound/outbound calls, schedules full registrations, verifies insurance, and provides accurate information on products and policies.

Responsibilities include HIPAA compliance, collaboration with multiple departments, and meeting performance metrics while maintaining high accuracy in a fast-paced environment.