Patient Care Call Center Specialist

US Oncology Inc.; Vineland (NJ); On-site; USD 25,000 - 46,000; Full time

Job summary

Eye Associates of Vineland, part of Prism Vision Group, seeks a Call Center Representative for an onsite role. You will handle calls, assist patients with registration and scheduling, and verify insurance while ensuring HIPAA compliance.

The position emphasizes customer service, accuracy, and teamwork in a fast-paced healthcare setting. Candidate should have a High School diploma or GED and prior call center experience is a plus; bilingual abilities are advantageous.

Qualifications

• High school diploma or GED required.
• Prior call center or customer service experience preferred.
• Ability to handle HIPAA-compliant patient information.

Responsibilities

• Answer inbound/outbound calls and respond to inquiries professionally.
• Provide accurate information on products, services, policies.
• Resolve complaints or escalate to appropriate department.
• Verify insurance, benefits, and referrals as needed.
• Schedule appointments and register patients accurately.
• Meet performance metrics like call handling time and CSAT.

Skills

Verbal and written English

Bilingual a plus

Customer service

Critical thinking

Problem resolution

Teamwork

HIPAA compliance

Multi-system navigation

Microsoft Office

Education

High School/GED

Tools

Microsoft Office Suite

Job description

Eye Associates of Vineland, part of Prism Vision Group, seeks a Call Center Representative for an onsite role. You will handle calls, assist patients with registration and scheduling, and verify insurance while ensuring HIPAA compliance.

The position emphasizes customer service, accuracy, and teamwork in a fast-paced healthcare setting. Candidate should have a High School diploma or GED and prior call center experience is a plus; bilingual abilities are advantageous.