Patient Services Call Center Specialist

Southern New Hampshire Health; Nashua (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Tuition Reimbursement

Nursing Student Loan Paydown Program

403(b) Retirement Savings

Job summary

Southern New Hampshire Health in Nashua, NH is seeking a Call Center Representative to support patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. You will handle inbound and outbound calls, provide accurate information, and ensure confidentiality in a fast-paced setting.

The role supports emergencies, paging, translations, and efficient shift transitions, with opportunities for professional growth in a busy regional health system.

Qualifications

• High school diploma or equivalent required.
• Skilled in customer service, verbal/written communication, and computer use.

Responsibilities

• Process incoming calls and transfer accurately using approved systems.
• Maintain a positive, professional tone while respecting patient confidentiality.
• Manage emergencies (codes, drills) according to established procedures and document as required.
• Provide accurate information, directions, and paging services for customers and staff.
• Follow on-call schedules and answering service protocols.
• Utilize translation and TTY phones when needed to support patient care.
• Keep up-to-date with email communications and respond appropriately.
• Participate in department meetings and support smooth shift transitions.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

Southern New Hampshire Health in Nashua, NH is seeking a Call Center Representative to support patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. You will handle inbound and outbound calls, provide accurate information, and ensure confidentiality in a fast-paced setting.

The role supports emergencies, paging, translations, and efficient shift transitions, with opportunities for professional growth in a busy regional health system.