Call Center Representative - Full Time - 38 Hours

SolutionHealth; Nashua (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Prescription coverage

Disability insurance

Life insurance

Paid time off

Job summary

Southern New Hampshire Health is seeking a Call Center Representative to manage internal and external calls, direct visitors, and deliver patient-focused service at Southern New Hampshire Medical Center and affiliated practices.

The role requires professionalism, accuracy, and composure under pressure while supporting daily communications for the organization. High school diploma or equivalent is required, with healthcare call center experience preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service and healthcare settings preferred.
• Good communication, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology is a plus.

Responsibilities

• Process incoming calls and transfer accurately using approved systems.
• Provide accurate information and directions to patients and staff.
• Support visitors and direct them appropriately.
• Maintain patient confidentiality and professional tone.
• Follow on-call schedules and responding to emergencies as required.
• Assist with paging and translation services when needed.
• Stay updated with email communications and participate in meetings.
• Support smooth shift transitions within the department.

Skills

Customer service

Verbal & written communication

Computer skills

Medical terminology

Multitasking

TTY phones

Education

High school diploma or equivalent

Tools

TTY phones

Job description

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About The Job

The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.

What You’ll Do

• Process incoming calls and transfer accurately using approved systems.
• Maintain a positive, professional tone while respecting patient confidentiality.
• Manage emergencies (codes, drills) according to established procedures and document as required.
• Provide accurate information, directions, and paging services for customers and staff.
• Follow on-call schedules and answering service protocols.
• Utilize translation and TTY phones when needed to support patient care.
• Keep up-to-date with email communications and respond appropriately.
• Participate in department meetings and support smooth shift transitions.

Who You Are

• High school diploma or equivalent required.
• Skilled in customer service, verbal/written communication, and computer use.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
• Call center, switchboard, or healthcare experience preferred.
• Knowledge of medical terminology preferred.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual & more!