Patient Services Call Center Specialist

Women; Eugene (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Women’s Care in Eugene, Oregon is seeking a Call Center Representative to join a busy women’s health clinic. This full-time, on-site role supports patients by scheduling appointments, guiding portal access, and recording inquiries with accuracy.

The position is Mon-Fri, 40 hours per week, with a competitive benefits package and a focus on empathy and teamwork. The ideal candidate has a High School Diploma or GED and at least one year of call center experience.

Qualifications

• High School Diploma or GED required.
• One year of call center experience preferred.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Assist new and established patients with scheduling, rescheduling, and canceling appointments.
• Assist patients with portal access.
• Accurately record patient information, inquiries, and call details into the system.
• Liaise between patients and healthcare providers to ensure efficient service delivery.
• Follow up on pending patient requests and ensure timely resolution.

Skills

Empathy

Communication skills

Organization

Teamwork

Call center experience

Education

High School Diploma/GED

Job description

Women’s Care in Eugene, Oregon is seeking a Call Center Representative to join a busy women’s health clinic. This full-time, on-site role supports patients by scheduling appointments, guiding portal access, and recording inquiries with accuracy.

The position is Mon-Fri, 40 hours per week, with a competitive benefits package and a focus on empathy and teamwork. The ideal candidate has a High School Diploma or GED and at least one year of call center experience.