Patient Services Call Center Leader

Cypress Medical Management Group; Salinas, Northern (CA, KY); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Cypress Medical Management Group in Salinas, CA is seeking a Call Center Manager to lead the front office and administrative staff in a busy medical setting. You will oversee billing support, patient registration, scheduling, and coordination of care, while ensuring accurate records and excellent patient service.

The role requires supervisory experience, a high school diploma, and prior healthcare administration exposure; standard work hours are full-time at an on-site clinic.

Qualifications

• High School Diploma or equivalent required.
• Prior supervisory experience required.
• Minimum two years of administrative experience in healthcare or medical office settings preferred.
• Experience in a high-volume practice and with call centers is desirable.

Responsibilities

• Lead and supervise front office and administrative staff.
• Assist with billing aspects and care coordination for patients.
• Document patient payments, balance petty cash, and make deposits daily.
• Coordinate coverage when front office staff are absent and implement standard work procedures.
• Ensure efficient patient services and support for registration/check-in.

Skills

Supervisory experience

Billing coordination

Customer service

Education

High School Diploma or equivalent

Tools

Phone management system

Job description

Cypress Medical Management Group in Salinas, CA is seeking a Call Center Manager to lead the front office and administrative staff in a busy medical setting. You will oversee billing support, patient registration, scheduling, and coordination of care, while ensuring accurate records and excellent patient service.

The role requires supervisory experience, a high school diploma, and prior healthcare administration exposure; standard work hours are full-time at an on-site clinic.