Patient Services & Call Center Administrator

Health-Solutions-West; Grand Junction (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off accrual

403(b) benefits with 6% company match

Job summary

Health Solutions West in Grand Junction seeks a Business Services Representative to be the first point of contact for clients, supporting access to services across the organization. You will navigate incoming calls, assist community partners, and perform routine office tasks while ensuring PHI privacy per HIPAA.

This full-time role requires strong computer and customer service skills in a fast-paced setting.

Qualifications

• High School graduate or equivalent and 3 years of office or call center experience.
• Strong computer and customer service skills in a business setting are required.
• Ability to handle PHI in accordance with HIPAA regulations.

Responsibilities

• As the first point of contact for clients, provide courteous service and assistance.
• Route calls and inquiries to appropriate services for timely resolution.
• Process routine administrative tasks to support daily office operations.
• Safeguard PHI and maintain confidentiality in line with HIPAA.

Skills

Customer service

Interpersonal communication

Organizational skills

HIPAA compliance

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet navigation

Job description

Health Solutions West in Grand Junction seeks a Business Services Representative to be the first point of contact for clients, supporting access to services across the organization. You will navigate incoming calls, assist community partners, and perform routine office tasks while ensuring PHI privacy per HIPAA.

This full-time role requires strong computer and customer service skills in a fast-paced setting.