Office Coordinator

Health Solutions West; Granby (CO); On-site; USD 24,796 - 26,036; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off accrual

403(b) benefits with 6% company match

Job summary

Health Solutions West in Granby, CO is seeking an Office Coordinator to support client registration, scheduling, and overall clinic operations. The ideal candidate will have strong customer service and organizational skills, alongside a preferred Associate's degree.

This full-time position offers a dynamic work environment with various challenges, including ensuring compliance with HIPAA regulations and providing exceptional service to clients. Join a dedicated team aimed at improving community health.

Qualifications

• Minimum three years of office experience preferred.
• Ability to work in a fast-paced environment.
• Prior work in a human services setting and experience with medical records desirable.

Responsibilities

• Provides administrative support for client registration and scheduling.
• Ensures all client PHI is handled in accordance with regulations.
• Supports scheduling to meet productivity standards.

Skills

Customer service orientation

Strong computer skills

Ability to organize and prioritize workload

Interpersonal communication skills

Education

Associate’s degree in healthcare or business

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Job Location: Granby - Granby, CO 80446

Position Type: Full Time

Salary Range: $18.00 - $18.90 hourly

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

Position

Office Coordinator

Location

Granby- A Cost-of-Living Adjustment (COLA) applies to onsite positions only based on applicable FTE. Telehealth employees are not eligible. Hourly employees working in Granby receive a COLA of $0.32 per hour.

Benefits

• Medical
• Dental
• Vision
• Paid time off accrual and generous leave policy
• 403(b) benefits with 6% company match

Position Qualifications

Associate’s degree in healthcare or business or closely related field preferred, or equivalent combination of post‑secondary education and experience. Minimum three (3) years previous office experience preferred; ability to work in a fast‑paced high‑volume environment, customer service oriented, strong computer skills in a business setting required. Prior work in a human services setting and experience with medical records or medical systems desirable.

Job Purpose

Provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts. Provides navigation for incoming customer calls with consistent and quality customer service to consumers and staff. Provides excellent, consistent, quality customer service to consumers and staff of both the local office and offices within the Health Solutions West organization. Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations. Provides support, structure, and stability to all activities essential to daily office operations and supports the Program Director in management of local contracts for access and service delivery. Supports scheduling to help the clinic meet productivity standards and access measures. Assists in supporting rural office functioning through supply management and maintenance contracts. Perform other duties or projects as determined by this position’s supervisor.

Knowledge & Skills

• Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
• Ability to operate standard office equipment including, credit card machine, copy machine, fax and multi‑line telephone.
• Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
• Ability to organize and prioritize workload in a sometimes‑hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
• Must be able to work with co‑workers who are not located in the same physical building.
• Ability to learn through teleconferencing and web‑based demonstrations.
• Ability to make sound decisions in the absence of supervision.
• Ability to organize and prioritize work assignments with moderate supervision.
• Knowledge of basic mathematics and bookkeeping sufficient to accurately perform financial transactions as required by the position.
• Ability to work with third party to maintain facilities.
• Must be able to work with Program Director to assist in the execution of local contracts through scheduling, EHR set up, and critical thinking.
• Ability to identify areas of opportunity for continuous quality improvement in existing workflows and propose improvements.

Working Conditions

• Employee must occasionally lift and/or move up to 25 pounds.
• Employee is frequently required to walk, sit, stand or kneel, and occasionally required to climb or balance and stoop.
• Must have ability to sit for longer periods of time at a computer.
• Employee must be able to travel between Health Solutions West sites.
• May be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental health conditions.
• Possible exposure to communicable disease.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must already be authorized to work in the US; sponsorships not available.