Patient Services & Billing Support Specialist

Columbia University in the City of New York; New York, Northern (NY, KY); Hybrid; USD 64,000 - 73,000; Full time

Job summary

The Administrative Aide (PSA) at Columbia University provides excellent customer service while maintaining effective relationships with staff, students, patients, and faculty across clinics. This role handles front-end revenue cycle activities and ensures accurate data collection and timely billing support.

Minimum qualifications include a Bachelor's degree with 2–3 years of related experience. Familiarity with EHR and scheduling systems, strong communication, and bilingual English/Spanish are

Qualifications

• Bachelor's degree with 2–3 years of related experience or equivalent.
• Familiarity with front-end revenue cycle activities and data collection.
• Strong communication skills and bilingual English/Spanish.

Responsibilities

• Reviews rosters to ensure scheduling efficiency.
• Reconciles patient accounts and sets up payment plans.
• Processes refunds, adjustments, and missing charges.
• Informs providers and faculty of deficiencies.
• Promotes teamwork and continuous process improvement.
• Ensures HIPAA training and regulatory compliance.
• Interacts respectfully with patients, students, faculty and staff.
• Escalates issues and advises on clinic operations.

Skills

Customer service

Billing

EHR

MS Office

Spanish

Education

Bachelor's degree

Tools

EHR systems

Billing software

Job description

The Administrative Aide (PSA) at Columbia University provides excellent customer service while maintaining effective relationships with staff, students, patients, and faculty across clinics. This role handles front-end revenue cycle activities and ensures accurate data collection and timely billing support.

Minimum qualifications include a Bachelor's degree with 2–3 years of related experience. Familiarity with EHR and scheduling systems, strong communication, and bilingual English/Spanish are