Patient Services & Billing Specialist

Covenant Health; Harriman (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Covenant Health is seeking a Patient Service Representative for Roane Surgical Group in a full-time, day-shift role. The position supports check-out operations, collects encounter form data, and totals outstanding balances for services rendered.

You will balance daily work and collaborate with care teams to ensure accurate billing and patient information. Minimum experience includes one year in a medical office with scheduling and coding knowledge, or three years of customer-facing experience.

Qualifications

• One (1) year experience in medical office setting with scheduling, collection, ICD-9/10 and CPT-4 coding (charge entry) experience OR three (3) years of total customer-facing/customer service experience.

Responsibilities

• Maintains departmental policies, procedures, quality assurance, and safety standards.
• Answers telephone calls and routes inquiries.
• Receives and records changes in patient information.
• Handles insurance procedures knowledge and payer participation.
• Ensures fee slips reflect correct procedures/diagnoses for charge entry.
• Schedules return visits and end-of-day procedures; balances daily work.
• Compiles data for billing personnel.
• Attends meetings and participates on committees as directed.
• Collaborates with patient, physician, and care team members in a team-based approach.
• Follows policies, completes education assignments, and engages in quality improvement initiatives.
• Performs other duties as assigned.

Skills

Customer service

Scheduling

Data entry

Education

High school diploma or GED

Job description

Covenant Health is seeking a Patient Service Representative for Roane Surgical Group in a full-time, day-shift role. The position supports check-out operations, collects encounter form data, and totals outstanding balances for services rendered.

You will balance daily work and collaborate with care teams to ensure accurate billing and patient information. Minimum experience includes one year in a medical office with scheduling and coding knowledge, or three years of customer-facing experience.