Patient Services & Billing Coordinator

UNC Health; Apex (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

UNC Health Pediatrics at Apex is hiring a medical administrative assistant to handle patient check-in and check-out, process financial information, and provide patient billing information while delivering courteous service. Strong computer skills and HIPAA awareness are required.

The role supports scheduling, insurance verification, and coding visits with ICD/CPT, balances daily receipts, and coordinates with teams. A high school diploma is required; medical office experience is preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• No licensure or certification required.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Language skills

Math skills

Computer skills

Reasoning ability

Education

High school diploma or GED

Job description

UNC Health Pediatrics at Apex is hiring a medical administrative assistant to handle patient check-in and check-out, process financial information, and provide patient billing information while delivering courteous service. Strong computer skills and HIPAA awareness are required.

The role supports scheduling, insurance verification, and coding visits with ICD/CPT, balances daily receipts, and coordinates with teams. A high school diploma is required; medical office experience is preferred.