Patient Services Bilingual Specialist

Mortenson Dental Partners; Pooler (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

A dental front desk position in Pooler, GA seeks a bilingual applicant fluent in English and Spanish to greet patients, answer calls, and schedule appointments with accuracy and courtesy. You will input patient data, maintain schedules for dentists and hygienists, collaborate with team members, and ensure professional communication in both languages.

A high school diploma and 1 year of English/Spanish work experience are required; basic computer skills are essential.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills
• Must be fluent in English and Spanish

Responsibilities

• Delight patients and families with kind, gracious, and caring service.
• Answer telephone promptly and professionally.
• Maintain quality while consistently meeting minimum expectation levels.
• Accurately schedule and cancel patient appointments and input correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promote a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converse in Spanish while entering information into systems in English.

Skills

Bilingual English/Spanish

Basic computer skills

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Advanced computer skills

Telephone

Job description

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caringenvironment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient datainto appropriate systems to ensure manageable and profitable schedules for dentists andhygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact centercapacity
• Basic computer skills
• Must be fluent in English and Spanish

Desirables

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone