Patient Services Specialist

Mortenson Dental Partners; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Mortenson Dental Partners seeks a friendly front desk receptionist in Louisville, KY. You will answer calls professionally, schedule and cancel appointments, and enter patient data to keep a smooth, profitable daily schedule for the dental team.

Ideal candidates have a High School diploma, basic computer skills, and prefer dental office experience. This on-site role emphasizes teamwork and patient-centric service.

Qualifications

• Basic computer skills required.
• Proficient in basic data entry and office software.
• Beneficial: experience with dental front desk tasks.

Responsibilities

• Answer phones in a timely and professional capacity.
• Accurately schedule and cancel patient appointments and input patient data.
• Maintain schedules to ensure profitable daily operations for dentists and hygienists.
• Foster a team-first attitude with positive communication.

Skills

Basic computer skills

Telephone

Google Workspace

Genesys

Advanced computer skills

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Job description

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caringenvironment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient datainto appropriate systems to ensure manageable and profitable schedules for dentists andhygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.

Qualifications

• High School diploma or equivalent
• Basic computer skills

Desirables

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone