Medical Assistant

Defy Medical; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Health insurance

Employee discount

Job summary

Defy Medical is seeking a Front Desk Associate for our Tampa clinic. You will be the first impression for patients, handling check-in, form completion, and initial orders with a friendly, professional demeanor.

You will coordinate with medical staff, protect patient privacy per HIPAA, manage front desk communications by phone and email, assist with orders and paperwork, and help maintain a clean, organized reception area.

Qualifications

• Prior front desk experience in a medical setting or clinic.
• Healthcare exposure preferred with understanding of patient flow.
• Excellent written and verbal communication and active listening.

Responsibilities

• Greet patients at arrival and assist with paperwork.
• Process shipments and manage clinic deliveries.
• Coordinate with staff and maintain HIPAA compliance.
• Maintain email and phone communications with patients and team.
• Assist with initial patient orders and documentation.
• Prepare lab orders and appointments for following day.

Skills

Front desk experience

Healthcare experience

Interpersonal skills

Communication skills

Active listening

Multi-tasking

Education

High School Diploma

Tools

Clinic software

Job description

Must reside in FL and be able to work in-person in our Tampa clinic to apply

What Are We Looking For?

Defy Medical is looking for a Front Desk Associate on our Medical Staff Team to add to our growing team. The Medical Staff Team plays a pivotal role in the patient care plan. The Front Desk Associate will be the first impression of Defy Medical with many patients. A Front Desk Associate at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.

Responsibilities

• Cordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.
• Process and ensure accuracy for shipments orders
• Handle and process clinic deliveries
• Communicating with patients, medical personnel, and other staff members within the organization.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Maintain email communication with patients and co-workers daily
• Assist with patient initial orders and medical orders
• Processing of travel letters and letters of medical necessities
• Upload patient documents into intake Q
• Medical release request
• Assisting with the count of clinic and front office inventory
• Prepare flow charts, notate appointments, and print out lab orders for following day patients
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
• Required to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.
• Lab Draws, PE, TP (days you are not covering the window)
• Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)

Qualifications

• Prior front desk experience
• 1 + years in healthcare preferred
• High School Diploma
• Ability to execute active listening skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.
• Ability to work in office

Shift Available: Monday-Friday 8am-4:45pm (4-6 weeks of training)

Compensation: $19/hr (not negotiable)

Benefits

• PTO
  
• Paid Holidays
  
• Medical
  

• Dental
  
• Health insurance
• Employee Discount on services
  
• *Benefits are subject to change at any time