Patient Services Associate (Onsite, MFM Office)

Pediatrix Medical Group; Englewood (CO); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Pediatrix Medical Group in Englewood, CO is seeking a Patient Services Associate to ensure a positive patient experience and efficient front‑office operations. You will greet patients, check in, collect payments, and support check‑out activities.

The role covers scheduling, insurance verification, billing support, and administrative tasks, with a focus on HIPAA compliance and compassionate customer service in a fast‑paced clinic setting.

Qualifications

• Knowledge of medical terminology.

Responsibilities

• Greet patients and verify demographics; collect copays and outstanding balances; schedule follow‑ups.
• Schedule and reschedule appointments; manage high‑volume calls; relay messages to the care team.
• Verify insurance eligibility and benefits; obtain pre-authorizations and referrals; explain coverage to patients.
• Prepare daily clinic schedules and assist with chart prep for upcoming visits.
• Provide compassionate service; maintain HIPAA compliance; contribute to a clean, welcoming environment.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Fast-paced environment

Team player

multitask

Prioritization

High-stress tolerance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sign‑On Bonus: $2,500.00 (one‑time)

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. The PSA greets patients, provides check‑in prior to an appointment, collects payments, communicates about waiting times, and supports check‑out activities.

Responsibilities

Patient Reception & Check‑In/Check‑Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time‑of‑service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience

• 2‑3 years of recent experience in a related medical office position preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred.

Skills & Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects simultaneously.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.

Benefits & Compensation

The full pay range for this position is $19.29 – $28.12 per hour, based on years of relevant experience.

The expected pay range for this position is $22.00 – $24.00 per hour, based on years of relevant experience.

Benefits offered include: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, a 401(k) plan, and an Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.