Patient Services Associate (Full-Time, MFM Office)

Pediatrix Medical Group; Seattle (WA); On-site; USD 24,796 - 42,705; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan

Employee Stock Purchase Program

Disability insurance

Job summary

Pediatrix Medical Group in Seattle, WA is seeking a Patient Services Associate to greet patients, check-in, collect payments, coordinate appointments and support billing processes. You will help maintain efficient front-office workflows and ensure a positive patient experience.

The role collaborates with clinicians and staff to verify insurance, schedule diagnostics, and handle high-volume calls with professionalism. Prior medical office experience and strong computer skills are preferred.

Qualifications

• 2-3 years recent experience in a related position in medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements preferred.

Responsibilities

• Greet patients and visitors in a professional, friendly manner and manage check-in/check-out.
• Schedule and coordinate appointments, including follow-up and referrals as needed.
• Verify insurance eligibility and collect pre-authorizations and benefits information as required.
• Assist with insurance inquiries and time-of-service payment expectations; maintain HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Teamwork

Travel readiness

Education

High school diploma or GED

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Responsibilities

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry

Healthcare

Experience

• 2-3 years recent experience in a related position in medical office setting preferred.
• Strong computer knowledge (Microsoft office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred.

Skills/Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high stress environment.
• Must be able to travel to satellite office during the week. Mileage is reimbursable.

Benefits And Compensation

Benefits include Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program.

The expected pay for the position ranges from $17.55 - $30.77 per hour. The actual pay range will be computed based on years of relevant experience.

Equal Opportunity Employer

Pediatrix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.