Patient Services Associate (Onsite, MFM Office)

Pediatrix Medical Group, Inc.; Englewood (CO); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Sign-on bonus $2,500

Comprehensive benefits package

Job summary

Pediatrix Medical Group, Inc. is seeking a Patient Services Associate to ensure an excellent patient experience and efficient front-office workflows in a clinic setting.

The role involves greeting patients, checking in/out, billing duties, appointment scheduling, and coordinating communications between patients, providers, and staff. A high school diploma and 2–3 years in healthcare administration are preferred.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• 2-3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred.

Responsibilities

• Greet patients and manage check‑in/check‑out processes with professionalism.
• Register patients, verify demographics and insurance information, collect copayments and balances.
• Schedule appointments and communicate waiting times; respond to patient inquiries promptly.

Skills

Customer service

Communication

Medical terminology

Multitasking

Team player

Prioritization

Fast-paced environment

High-stress environment

Education

High school diploma

Tools

Microsoft Office

Job description

*This position has a one-time sign-on bonus of $2,500.00*

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check‑in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‑out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff to deliver high‑quality care to every patient, every day.

Patient Reception & Check‑In/Check‑Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED), or equivalent combination of education and experience.

Experience Industry

Healthcare

Experience

• 2‑3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred.

Skills/Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.

Take great care of the patient, every day and every way. At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‑being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.

Pay

The expected pay range for this position is $22.00 - $24.00 per hour and is based on years of relevant experience.

Application Status

This job posting will remain open, and we will continue to accept applications until an offer has been extended and accepted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.