Patient Services Associate I

CommonSpirit Health; Arroyo Grande (CA); On-site; USD 71,635,000 - 91,035,000; Full time

Job summary

CommonSpirit Health's Pacific Central Coast Health Centers are seeking a Patient Services Professional to be the welcoming voice and frontline administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone customer service, schedule appointments, verify demographics and insurance, process referrals and authorizations, and handle pre-registrations and other clerical tasks while protecting sensitive data.

Qualifications

• Prior customer related service experience is required.
• Excellent communication and attention to detail.
• Strong organizational skills and proficiency with clinic systems.

Responsibilities

• Manage phone customer service and appointment scheduling.
• Verify demographics and insurance information.
• Process referrals and authorizations.
• Handle pre-registrations and other clerical tasks.
• Protect patient data and maintain confidentiality.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

System proficiency

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
• Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
• Consistently demonstrates competence as outlined in the job description.
• Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.
• Job Requirements*Required
• Prior customer related service experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

[One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$25.00 - $31.77 /hour