Patient Services Associate II

CommonSpirit Health; San Luis Obispo (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

CommonSpirit Health seeks a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and clinic operations.

You will manage phone services, schedule appointments, verify insurance, and handle referrals and pre-registrations while protecting sensitive data with strong communication and organizational skills.

Qualifications

• One year experience as a PSA I or equivalent experience.
• Medical terminology class completion or equivalent experience.
• Strong communication, meticulous attention to detail, and organizational skills.

Responsibilities

• Manage phone customer service and distribute communications.
• Handle patient information including demographics and insurance verification.
• Schedule appointments and pre-registrations; process referrals and authorizations.
• Perform other clerical tasks and responsibly handle sensitive data.

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Education

Medical terminology class

Job description

*Job Summary and Responsibilities*

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
• Job Requirements*Required
• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

[One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

*Pay Range*

$25.00 - $34.33 /hour