Patient Services Associate II

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience through professional interactions and efficient processing of arrival and departure activities. This role is pivotal in ensuring a seamless flow of patients to examination rooms while adhering to HIPAA regulations. The ideal candidate will possess strong customer service skills, the ability to manage multiple tasks effectively, and a commitment to delivering a positive experience for patients and visitors alike. Join a dedicated team where your contributions will make a meaningful impact on patient care.

Qualifications

• Customer service experience in healthcare preferred.
• Ability to manage multiple tasks in a time-sensitive environment.

Responsibilities

• Process check-ins and check-outs, and schedule patient appointments via EPIC.
• Maintain efficient flow of practice operations and escalate concerns as needed.

Skills

Customer Service

Data Processing

HIPAA Compliance

Communication Skills

Education

High School Diploma

Tools

EPIC

Job description

Job Details

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The role involves obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to ensure an efficient flow of patients to examination rooms.

Job Description

1. Interact with co-workers, visitors, and staff in accordance with Jefferson's values.
2. Process check-ins and check-outs, point of service activities, and schedule patient appointments via EPIC.
3. Obtain pre-certifications and/or pre-authorizations for procedures.
4. Maintain an efficient flow of practice operations and escalate patient or provider concerns as needed.
5. Greet and interact with patients and visitors professionally, both in person and on the phone.
6. Adhere to HIPAA privacy and security regulations, ensuring compliance with all relevant federal, state, and local standards.
7. Perform other duties as assigned.

Must communicate courteously with patients and visitors and support a positive Jefferson Experience. Ability to process and interpret data and manage multiple tasks in a time-sensitive environment is essential.

Education and Experience:

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

1513 Race Street, Philadelphia, Pennsylvania, United States of America