Patient Services Associate II, Norristown - Jefferson Montgomery County

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience by efficiently managing arrival and departure activities. This role involves processing check-ins, obtaining necessary pre-authorizations, and ensuring compliance with HIPAA standards. Join a dynamic team where your contributions directly impact patient care and satisfaction. With opportunities for career advancement and a supportive work environment, this position is ideal for those passionate about healthcare and customer service.

Benefits

New Hire Bonus

Top-tier health insurance

Opportunities for career advancement

Employee discounts on products and services

Generous ETO/PTO

Tuition Reimbursement

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Process check-in and check-out, scheduling of patient appointments.
• Obtain pre-certifications and pre-authorizations for procedures.
• Greet and interact with patients and visitors professionally.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

Position requires travel as needed to other OB/GYN offices in Montgomery County. Evening shift required one night a week (10:15 am - 7 pm).

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Job Description

1. Process check-in and/or check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtain pre-certifications and/or pre-authorizations for procedures.
3. Maintain efficient flow of practice and escalate patient and/or provider concerns as appropriate.
4. Greet and interact with patients/visitors professionally, on phone or in person.
5. Adhere to HIPAA privacy and security requirements and ensure compliance with all applicable federal, state, and local regulatory standards.
6. Perform other duties as requested or assigned.

Education

• High School Diploma or equivalent required.

Experience

• Customer service and/or patient-facing healthcare experience preferred.

Jefferson Perks

• New Hire Bonus for eligible candidates!
• Top-tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location

1330 Powell Street, Norristown, Pennsylvania, United States of America

Jefferson, a nationally ranked institution located mainly in the Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, advances community health, prepares future professionals, and leads research. Founded in 1824, Thomas Jefferson University comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students.

Jefferson Health, ranked among the top 15 non-profit healthcare systems nationally, is the largest provider in the Philadelphia and Lehigh Valley areas, operating 32 hospital campuses and over 700 outpatient and urgent care locations. Jefferson Health Plans, a not-for-profit organization, has provided broad health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal educational and employment opportunities for all, regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, citizenship, military or veteran status, disability, or any other protected group or status.