Patient Services Associate II, North Wales (FT, Days) - Jefferson Einstein

Thomas Jefferson University & Jefferson Health; North Wales, Town of Arcadia (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Associate II to enhance the patient experience. In this role, you will be responsible for processing arrival and departure activities, verifying insurance, and ensuring compliance with HIPAA standards. This position offers a chance to make a significant impact on patient care while working in a supportive environment that values professional growth and development. If you have a passion for customer service and a commitment to excellence, this opportunity is perfect for you.

Benefits

New Hire Bonus

Top-Tier health insurance

Opportunities for career advancement

Employee discounts

Generous ETO/PTO

Tuition Reimbursement

Qualifications

• Customer service experience in a healthcare setting preferred.
• Ability to interact professionally with patients and visitors.

Responsibilities

• Process patient check-ins and check-outs efficiently.
• Obtain pre-certifications and authorizations for procedures.
• Maintain a courteous and professional demeanor with patients.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

Full-time schedule:
Monday, 11:30am-8pm
Tuesday-Friday, 8:30am-5pm

Job Description

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.

• Obtains pre certifications and/or pre authorizations for procedures.

• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

• Greets and interacts with patients/visitors in a professional manner, on phone or in person.

• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

• Other duties as requested or assigned.

Education:

• HS Diploma or equivalent required.

Experience:

• Customer service and/or patient facing healthcare experience preferred.

Jefferson Perks:

• New Hire Bonus for eligible candidates!

• Top-Tier health insurance

• Opportunities for career advancement

• Employee discounts on products and services

• Generous ETO/PTO

• Tuition Reimbursement

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

212 N Main Street, Borough, North Wales, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.