Patient Services Associate

University Of Michigan

Ann Arbor (MI)

On-site

USD 43,000 - 62,000

Full time

46 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with 2:1 match

Job summary

University of Michigan's Michigan Medicine is seeking a Patient Services Associate for Briarwood Pediatric Rehabilitation. This role provides general clerical support in a patient care environment and contributes to smooth clinic operations.

Key tasks include scheduling visits, verifying insurance, collecting payments, and addressing patient billing inquiries. The position emphasizes customer service, organization, and ability to multitask in a fast-paced healthcare setting.

Qualifications

High school diploma or GED required.
Exceptional interpersonal skills.
Ability to communicate effectively.
Excellent customer service experience and general knowledge of medical office practices.
Self-starter, motivated, with a positive and professional attitude.
Demonstrated active listening, effective verbal and written skills.
Ability to work independently.
Good organizational skills.
Prioritization skills and the ability to multitask.
Ability to take direction and work with others as part of a team.

Responsibilities

Schedule new and return visits and determine appropriate sub-specialty within a clinic based on symptoms.
Schedule patients for consultations in other clinics and diagnostic studies.
Maintain and update appointment schedules based on changes in staff availability.
Determine existence of previous registration and obtain, verify and update insurance, financial, demographic information.
Collect cash and credit card payments and determine patient pay portions.
Provide information to patients regarding billing procedures.
Reconcile clinic cash collections daily.

Skills

Customer service

Interpersonal skills

Communication

Active listening

Multitasking

Organization

Teamwork

Independent work

Self-motivation

Prioritization

Education

High school diploma or GED

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Briarwood Pediatric Rehabilitation is seeking a Patient Services Associate. This position provides general clerical support in a patient care environment.

Responsibilities*

This position will schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms. Schedule patients for consultations in other clinics and diagnostic studies. Maintain and update appointment schedules based on change in availability of medical and other professional staff. Determine existence of previous registration and obtain, verify and update insurance, financial, statistical and demographic information with the patient. Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy. Provide information to patient regarding billing procedures. Reconcile clinic cash collections daily.

Required Qualifications*

High school diploma or GED
Exceptional interpersonal skills
Ability to communicate effectively
Excellent customer service experience and general knowledge of medical office practices
A self-starter, motivated, with a positive and professional attitude
Demonstrated active listening, effective verbal and written skills
Demonstrated ability to work independently
Good organizational skills,
Prioritization skills and the ability to multitask
Ability to take direction and work with others as part of a team.

Desired Qualifications*

Experience working within a large, complex healthcare setting
Familiarity with Michigan Medicine's electronic medical record systems
knowledge of university policies & procedures
The ability to understand medical documentation, coding and diagnosis is preferred

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Monday - Thursday 10 am - 6:30 pm; Friday 9 am - 5:30 pm, This is a closing position

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM PMR BW Peds Milestones Adm