Patient Services Intermediate

University Of Michigan

Ann Arbor (MI)

Hybrid

USD 45,000 - 66,000

Full time

3 days ago

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Job summary

University of Michigan - Michigan Medicine in Ann Arbor is seeking an Administrative Support role to provide coordination of divisional patient care services. The position focuses on maintaining patient records, verifying demographics and insurance, and serving as the liaison between patients, healthcare providers, and administrative staff.

The role includes scheduling, check-in/check-out processes, triage duties, and ensuring a smooth patient flow, while upholding HIPAA requirements and a

Qualifications

High school diploma or equivalent.
2-3 years experience in direct customer service with face-to-face or phone interaction.
Ability to work independently in a changing, potentially stressful environment.
Strong organizational skills and attention to detail.
Dependability, professionalism, and good grammar in writing.
Excellent written and oral communication; active listening.

Responsibilities

Maintain accurate patient records and documentation per privacy regulations (HIPAA).
Verify patient information including demographics, history, and insurance coverage.
Serve as main contact between patients, providers, and administrative staff.
Communicate appointment changes, test results, or instructions clearly.
Assist with administrative tasks and prepare patient files for exams and follow-up services.
Process payments and provide receipts per guidelines.
Facilitate patient flow through scheduling, check-in, and check-out processes.
Oversee patient flow with nursing/medical staff and faculty; ensure a safe environment.

Skills

Customer service

Communication

Organizational skills

Dependability

Attention to detail

Face-to-face & phone interaction

Education

High School diploma or equivalent

Tools

MiChart

Cadence

EpicCare

Radiant

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

To provide support and coordination of divisional patient care services.

Responsibilities*

Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance coverage.
Serve as the point of contact between patients, healthcare providers, and administrative staff.
Communicate appointment changes, test results, or instructions to patients clearly and promptly.
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Provide information regarding hospitals and community services as needed.
Accurately record any phone messages and assure they are forwarded appropriately.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary, consents, and all other appropriate correspondence.
Identify and track reoccurring operational problems and participate in resolution.
Assist in training of permanent and float staff.
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
Specialized scheduling that is not done at the call center, i.e., PET PSMA, DAT Brain Perfusions, General Anesthesia, etc.
Oversee assigned MiChart In-Basket
Cross train to fully cover all general Nuclear Medicine duties
Provide support, education, and guidance to a patient throughout their continuum of care.
Provides interpretation and instruction for policies, procedures, and practices.
Identify and recommend appropriate resources.
Review grids for scheduling errors, open spaces, and mistakes in scheduling blocks
Helps with in service training and onboarding for new clerical staff
Process and compile patient paperwork for exams and clinical staff
Answer incoming phone calls and triage to appropriate location

Required Qualifications*

Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.

High School diploma or equivalent

2-3 years experience in direct customer service setting involving face to face or over the phone patient/customer interaction.

Demonstrate ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate strong organizational skills.

Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.

Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.

Demonstrate strong interpersonal and oral communication skills including active listening

Excellent attendance record.

Knowledge of basic medical terminology..

Desired Qualifications*

Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
Familiarity with medical terminology.
Experience in a health care environment.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Monday-Friday 7:30am-4:00pm (when remote)
Rotating
Monday-Friday 8:30am-5:00pm (when onsite)

Work Locations

University Hospital

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

281650

Working Title

Job Title

Work Location

Michigan Medicine - Ann Arbor

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular