Patient Services Associate

Gamma Phi Omega International; Ann Arbor (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Job summary

Michigan Medicine is seeking a Front Office/Registration staff member to provide exceptional customer service in an ambulatory setting. You will check patients in and out, schedule appointments, verify information, and handle referrals and authorizations.

The role requires a high school diploma, strong computer skills, MiChart/EHR experience, and the ability to multitask in a fast-paced environment while upholding UMHS policies.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• 1 year of customer service experience.
• Solid working knowledge of computers and navigating multiple computer applications.
• Able to multi-task in a robust, fast paced environment.
• Existing MiChart or EHR experience.
• Knowledge of UMHS policies and procedures.

Responsibilities

• Provide exceptional Customer Service in an ambulatory setting.
• Conduct Check In/Check Out.
• Schedule Patients for appointments, tests, and consults.
• Verify and Update Patient Information.
• Obtain referrals and/or prior authorizations.
• Confirm Patient Charges and Collect Payment.
• Maintain and Manage In-Baskets in a timely manner.
• Execute varied clerical tasks of the front office.
• Other duties as assigned.

Skills

Customer service

Multitasking

Computer proficiency

Interpersonal skills

Education

High school diploma

Tools

MiChart

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities

• Provide exceptional Customer Service in an ambulatory setting
• Conduct Check In/Check Out
• Schedule Patients for appointments, tests, and consults
• Verify and Update Patient Information
• Obtain referrals and/or prior authorizations
• Confirm Patient Charges and Collect Payment
• Maintain and Manage In-Baskets in a timely manner
• Execute varied clerical tasks of the front office
• Other duties as assigned

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience

Desired Qualifications

• 1 year of customer service experience
• Solid working knowledge of computers and navigating multiple computer applications
• Able to multi-task in a robust, fast paced environment
• Professional and Positive Interaction with Patients, Providers, and Staff
• Ability to work independently, identifying priorities while contributing as an active team member
• Basic Medical Terminology
• Existing MiChart or EHR experience
• Knowledge of UMHS policies and procedures
• Demonstrated record of excellent attendance
• Demonstrated active listening, written, verbal and information technology skills
• Exceptional interpersonal skills and ability to work within a team setting
• Communicates effectively

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.