Patient Services & Admissions Associate I

Clarinda-Regional-Health-Center; Clarinda (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Clarinda Regional Health Center in Clarinda, IA seeks a full-time Customer Service Representative I in the Business Office to support admissions, scheduling and patient accounts. Hours vary by department needs; weekends and holidays rotation may be required.

The role emphasizes compassionate patient interactions, accuracy with insurance and demographic information, and coordination with multiple departments to ensure timely, high-quality care.

Qualifications

• High school diploma or equivalent preferred.
• Weekend and holiday rotation as needed.
• Position is non-exempt and eligible for overtime.

Responsibilities

• Assist admissions and scheduling, including gathering insurance and demographic information.
• Verify insurance and eligibility; explain consent forms during admissions.
• Provide information to customers by phone, pagers, or other media and direct calls to the appropriate department.
• Collaborate with departments to ensure timely, accurate, and efficient service.

Skills

Customer service

Communication

Administrative

Education

High school diploma or equivalent

Job description

Clarinda Regional Health Center in Clarinda, IA seeks a full-time Customer Service Representative I in the Business Office to support admissions, scheduling and patient accounts. Hours vary by department needs; weekends and holidays rotation may be required.

The role emphasizes compassionate patient interactions, accuracy with insurance and demographic information, and coordination with multiple departments to ensure timely, high-quality care.