Patient Services Admin & Billing Specialist

Hawaii Medical College; Waimanalo (HI); On-site; USD 25,000 - 33,000; Part time

Job summary

Waimānalo Health Center in Hawaii is seeking a Patient Service Representative to provide high-level customer service at the front desk. Responsibilities include greeting patients, registering them, scheduling appointments, verifying insurance, collecting copays, and assisting with financial aid programs.

The role requires excellent communication, organizational skills, and the ability to work with diverse patients and staff.

Qualifications

• Excellent communication and customer service skills.
• Must have the ability to resolve problems and prepare written reports, other necessary communications in a professional manner.
• Strong organizational skills: ability to prioritize work; detail oriented.
• Must be able to work, interact and communicate effectively, respectfully, and sensitively with multi- ethnic, multi-cultural staff, patient, and community populations.
• Must be able to work with clinic personnel in other departments, when appropriate.

Responsibilities

• Greeting and assisting patients and the public; front desk responsibilities relating to check-in and scheduling of patients.
• Verifying insurance coverage, copayment collection, cashiering, maintaining and updating patient information.
• Screen patients for financial assistance (Sliding Fee Scale) and other eligible programs in the Front Office.
• Assist in providing coverage in the Call Center and perform customer service duties such as answering multi-line phones.
• Handle appointment reminders, and canceling and rescheduling of appointments.

Skills

Communication skills

Customer service

MS Office

Education

High School Diploma or equivalent

Advanced education preferred

Tools

MS Office

Job description

Waimānalo Health Center in Hawaii is seeking a Patient Service Representative to provide high-level customer service at the front desk. Responsibilities include greeting patients, registering them, scheduling appointments, verifying insurance, collecting copays, and assisting with financial aid programs.

The role requires excellent communication, organizational skills, and the ability to work with diverse patients and staff.