Patient Service Representative

Waimanalo-Health-Center; Waimanalo (HI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits

Positive work environment

Job summary

Waimānalo Health Center is seeking a dedicated Patient Service Representative to join our ʻohana. This full-time or part-time role supports a patient-centered workflow, including greeting patients, check-in, insurance verification, and scheduling, while contributing to our mission of compassionate care in a Hawaiian-centered community.

The position offers competitive wages of $17.00–$20.00 per hour, excellent benefits, and an extraordinary working environment that reflects our core values and

Qualifications

• Front desk or medical office experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients and the public warmly upon arrival.
• Register patients and schedule appointments accurately.
• Verify patient insurance coverage and collect copayments.
• Assist with cashiering and updating patient information in the EHR.
• Screen patients for financial assistance programs and other eligibility options.
• Answer multi-line phones promptly and transfer calls as needed.

Skills

Customer service

Phone etiquette

Multitasking

Job description

We are seeking a dedicated, talented, and team-oriented full-time or part-time Patient Service Representative to join our `ohana (family) to support our mission and values. We offer competitive wages, excellent benefits, and an extraordinary working environment. Compensation: $17.00 - $20.00/ Hourly

Mission

Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality.

Vision

Waimānalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, Mālama I Ka Pono, Mālama I Ka ʻOhana, and Mālama I Ka ʻĀina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ʻohana, community, and ʻāina over generations.

Core Values and Guiding Principles

Our values at Waimānalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Koʻolaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine.

Aloha

We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare.

Mālama I Ka Pono

We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.

Mālama I Ka ʻOhana

We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupuaʻa of Waimānalo throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

Mālama I Ka ʻĀina

We understand the importance of one’s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting one’s cultural connectedness to the ‘āina of Hawai'i. Ka Mauli O Ka ‘Āina A He Mauli Kānaka: The Life of the Land is the Life of the People.

Summary

The Patient Service Representative will provide a high level of customer service and promote a positive attitude to create a friendly, patient focused environment while performing front desk responsibilities relating to check-in and scheduling of patients effectively to help ensure efficient operations and patient flow (e.g., greeting and assisting patients and the public, patient registration and appointment scheduling, verifying insurance coverage, copayment collection, cashiering, maintaining and updating patient information, screen patients for financial assistance (Sliding Fee Discount Program) and other eligible programs in the Front Office, answering multi-line phones timely, handle telephone inquiries, transferring calls throughout the health center.

Employment Type

Full Time

Compensation

$17.00 to$20.00/ Hourly