Patient Services & Access Specialist

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Western Behavioral Health is seeking a Patient Services Representative to support behavioral health treatment services for multiple Child departments and the Adult population at Greentree. The role involves greeting patients, guiding them through self-check-in, collecting copayments, updating information, and connecting patients to resources across UPMC care settings.

The position runs daylight hours from 8:00 am to 4:30 pm, emphasizing strong customer service to ensure a positive patient

Responsibilities

• Warmly greet all patients
• Assist with self-arrival technology or perform check-in based on preference
• Collect copayments and other required payments at service time
• Confirm or update patient information during checkout
• Schedule follow-up appointments and connect patients to ancillary services
• Provide clear guidance to help patients navigate the healthcare system
• Follow up on unresolved patient questions to ensure continuity of care
• Apply service-recovery principles when care does not meet expectations
• Register patients in biometrics and explain its benefits
• Promote and assist with MyUPMC portal registration
• Educate patients on financial responsibilities and connect to advocacy resources
• Verify insurance benefits through online systems or phone
• Obtain required signatures for treatment and financial consent per HIPAA
• Properly route incoming phone calls to appropriate staff or providers
• Support administrative tasks such as scanning and faxing medical records
• Stay knowledgeable about the UPMC Patient Portal and help patients use it effectively

Job description

Western Behavioral Health is seeking a Patient Services Representative to support behavioral health treatment services for multiple Child departments and the Adult population at Greentree. The role involves greeting patients, guiding them through self-check-in, collecting copayments, updating information, and connecting patients to resources across UPMC care settings.

The position runs daylight hours from 8:00 am to 4:30 pm, emphasizing strong customer service to ensure a positive patient