Part-Time Patient Experience Specialist

UPMC; Cumberland (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

UPMC is hiring a part-time Patient Services Representative to support UPMC Western Maryland. The role involves greeting patients, guiding checkout, explaining financial obligations, and helping with registrations and follow-ups.

The position covers varied days, weekends, holidays, and shifts, with opportunities to promote MyUPMC and assist in scheduling and navigation of healthcare services.

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and other office equipment is preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be empowered to take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.

Skills

Customer service

Communication

Typing skills

Computer literacy

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC is hiring a part-time Patient Services Representative to support UPMC Western Maryland. The role involves greeting patients, guiding checkout, explaining financial obligations, and helping with registrations and follow-ups.

The position covers varied days, weekends, holidays, and shifts, with opportunities to promote MyUPMC and assist in scheduling and navigation of healthcare services.