Patient Service Technician

Impact to Health; City of Watertown (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Bonus and incentive opportunities

Car reimbursement (Area Managers & Acc

Job summary

Impact to Health is seeking a compassionate Patient Service Technician to deliver and set up essential medical equipment for patients in Watertown, WI. You will provide hands-on support, education, and reassurance that empowers patients to feel safer and more independent.

Our schedule aligns with standard hours (8:00 a.m. – 5:00 p.m.) with some days extending for patient needs; on-call and holiday rotations are part of the role. A valid driver’s license and clean driving record are required.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with clean record required.
• Preferred: experience with medical equipment.
• Preferred: 1 year related work experience.
• Preferred: medical terminology knowledge.

Responsibilities

• Deliver and set up respiratory and home medical equipment at patient homes.
• Set up equipment safely in the home and ensure patient comfort.
• Educate patients and caregivers on equipment use and safety.
• Assess equipment function during visits and troubleshoot issues.
• Respond to urgent equipment needs with calm, timely support.
• Maintain accurate documentation of deliveries and service activities.
• Keep company vehicles clean and ready for service.
• Follow safety protocols and company standards.
• Participate in on-call rotations as needed.
• Perform additional duties to support patient health and comfort.

Skills

Compassionate patient service

Customer communication

Safety-conscious driving

Education

High school diploma / GED

Medical terminology (preferred)

Experience with medical equipment (preferred)

1 year related work experience (preferred)

Tools

Medical equipment operation

Job description

Watertown, United States | Posted on 10/09/2026

• Salary $21.04 a hour, plus bonus opportunity.
• City Watertown
• State/Province Wisconsin
• Country United States

About Us

The mission of Impact to Health is to champion the careers of healthcare professionals and the success of our partners, fostering a culture of excellence that puts patient health at the heart of every connection we make.

Job Description

Seeking a Compassionate Patient Service Technician- Local Driver in Watertown, WI

Impact to Health is seeking a compassionate Patient Service Technician for patients who rely on respiratoryand durable medical equipment at home. In this role, you’ll deliver and set up essential medicalequipment for individuals in your local community, offering hands‑on support,reassurance, and education that empowers patients to feel safer, morecomfortable, and more independent. Every mile you drive and every home you visit directlycontributes to better health outcomes and meaningful moments of care.

Work Schedule & Shift Expectations: Our standardbusiness hours are 8:00 a.m. to 5:00 p.m., but Patient Service Techniciansshould maintain flexibility, as certain days may extend beyond 5:00 p.m. basedon patient needs.

On‑Call & Holiday Rotation: This role includesparticipation in an on‑call rotation as well as a holiday rotation. The currentschedule runs every other week, though we are actively working to transitionthis to every third week to support better work–life balance.

Essential Job Duties and Responsibilities

• Deliverrespiratory and home medical equipment with a patient‑first mindset,ensuring every interaction reflects compassion, respect, and dignity.
  
• Setupequipment in the home with care and attentiveness, creating a safe,comfortable environment that supports each patient’s health andindependence.
  
• Provideclear, empathetic education to patients and caregivers, helping them feelconfident and supported in using their equipment.
  
• Assessequipment functionality during each visit, troubleshooting issues withpatience and reassurance to reduce stress for patients and families.
  
• Respondto urgent equipment needs with calm, timely support, understanding thecritical role this equipment plays in a patient’s wellbeing.
  
• Maintainaccurate, timely documentation of deliveries, patient interactions, andservice activities to ensure continuity of care.
  
• Keepcompany vehicles clean, safe, and ready for service to support reliablepatient care in the community.
  
• Followall safety protocols and company standards to protect patients,caregivers, and yourself.
  
• Participatein on‑call rotations, offering compassionate assistance during after‑hoursneeds.
  
• Performadditional duties as assigned to support patient health, comfort, andoverall care experience.
  

Requirements

Required Education and/or Experience

• Highschool diploma or GED equivalent, required
  
• Validdriver’s license in state of residence with a clean driving record,required

Preferred Education and/or Experience

• Experiencewith medical equipment, preferred
  
• Oneyear of related work experience, preferred
  
• Medicalterminology, preferred

Employment is contingent upon successfully completing abackground check, drug screening, compliance onboarding, and credentialingrequirements, as well as maintaining a valid driver’s license with a cleandriving record when applicable to the position.

• Generouspaid time off and paid holidays
  
• Bonusand incentive opportunities
  
• Fixedand variable car reimbursement for Area Managers and Account Executives