Patient Service Technician

Impact to Health; Cheyenne (WY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

Bonus opportunities

Car mileage reimbursement

Employee discounts

Job summary

Impact to Health is seeking a compassionate Patient Service Technician in Cheyenne, WY to deliver and set up respiratory and home medical equipment. You will educate patients and caregivers, ensuring safe operation and comfort during visits.

Responsibilities include troubleshooting, on‑call rotations, and accurate documentation. A Monday–Friday 8am–5pm schedule with potential bonus opportunities supports a stable work‑life balance.

Qualifications

• High school diploma or GED preferred; education/work experience aligned with role.
• Experience with medical equipment preferred; background in healthcare helpful.
• Credentialing and background checks required before employment.

Responsibilities

• Drive local routes to deliver and set up medical equipment with patient‑first care.
• Educate patients and caregivers on using respiratory and home medical devices.
• Maintain and troubleshoot equipment, ensuring safety and proper function.
• Respond to urgent equipment needs during on‑call rotations; assist after hours.
• Complete delivery documentation and patient visit reports accurately.

Skills

Customer service

Driving

Equipment troubleshooting

Medical terminology

Education

High school diploma or GED

Tools

Medical equipment handling

Job description

• Salary $18 - $20/hr depending on related experience, plus bonus opportunity.
• City Cheyenne
• Country United States

About Us

The mission of Impact to Health is to champion the careers of healthcare professionals and the success of our partners, fostering a culture of excellence that puts patient health at the heart of every connection we make.

Job Description

Seeking a Compassionate Patient Service Technician Cheyenne, WY

Impact to Health is Patient Service Technician andplay a meaningful role in improving lives through compassionate, home‑basedmedical care. This position goes far beyond driving and delivery—you become a trusted presence for patients and families who rely on respiratory and durablemedical equipment. In this role, you provide hands‑on support, education, and reassurance that helps patients feel safe, confident, and cared for in their own homes. Every visit you make directly contributes to patient comfort, independence, and overall wellbeing.

Work Schedule: Monday-Friday, 8am-5pm

On-Call Duties: On-call, every other 3-4 weeks

Impact Responsibilities

• Drive local routes to deliver and set up medical equipment with care, respect, and a patient‑first mindset.
• Provide empathetic, hands‑on education to patients and caregivers, helping them feel confident and supported in using respiratory and home medical equipment.
• Maintain and troubleshoot equipment with patience and clarity, ensuring proper function and protecting patient safety.
• Respond to urgent equipment needs and participate in on‑call rotations, offering calm, compassionate assistance during after‑hours situations.
• Complete delivery documentation and patient visit reports accurately and on time to support continuity of care.
• Keep your assigned company vehicle clean, safe, and ready for service to ensure reliable patient support.
• Ensure compliance with all safety protocols, regulatory requirements, and company standards.
• Perform other duties as assigned to support patient comfort, independence, and overall care experience.

Requirements

Required Education and/or Experience

• Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.
• Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.

Preferred Education and/or Experience

• High school diploma or GED equivalent, preferred
• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Employment is contingent upon successfully completing a background check, drug screening, compliance onboarding, and credentialing requirements, as well as maintaining a valid driver’s license with a clean driving record when applicable to the position.

• Generous paid time off and paid holidays
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs