Patient Service Specialist - Vascular Surgery - Full -Time

University of Vermont Medical Center; Burlington (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Vermont Medical Center is seeking a Patient Service Specialist in Burlington, Vermont. The role focuses on delivering exceptional patient service, handling front desk tasks, and supporting care teams with scheduling and administrative duties.

The position requires a high school diploma and proven customer service experience; coursework in administrative or medical sciences is preferred to support daily office operations.

Qualifications

• Proven customer service experience required.
• Experience in clinical/administrative setting preferred.

Responsibilities

• Answer high volume incoming phone calls from patients.
• Scheduling of ultrasounds and referrals.
• Data entry into chart.
• Check out a patient and schedule a follow up appointment.
• Cover front desk when needed.

Skills

Customer service

Scheduling

Data entry

Phone handling

Education

HS diploma

Administrative/medical coursework

Job description

JOB DESCRIPTION:

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

• Answer high volume incoming phone calls from patients
• Scheduling of ultrasounds and referrals
• Data entry into chart
• Check out a patient and schedule a follow up appointment
• Cover front desk when needed

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.