Patient Service Specialist Front Desk & Scheduling

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lemont (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Mental health benefit

Life and disability insurance

401(k) match

Volunteer time off (40 hours)

Parental leave (12 weeks)

Adoption and surrogacy support

Job summary

Duly Health and Care in Lemont, IL is seeking a Patient Service Representative to greet patients, schedule appointments, collect co-pays, and manage front desk duties. You will use EPIC EMR, verify insurance, and support smooth patient flow in a collaborative, physician-led team.

Ideal candidates have 1+ year medical office experience, strong communication skills, and a patient-first mindset. This full-time role offers comprehensive benefits and a focus on community care.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Front desk or receptionist experience strongly preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and check-in/out, scheduling appointments.
• Answer phones, route inquiries, and schedule patient visits.
• Collect co-pays and reconcile daily transactions with accuracy.
• Verify insurance and update patient demographics in EPIC.
• Maintain patient confidentiality and HIPAA compliance.
• Support provider schedules and referral coordination.

Skills

Customer service

Phone skills

Scheduling

EPIC EMR

Education

High School diploma

Tools

EPIC EMR

Job description

Duly Health and Care in Lemont, IL is seeking a Patient Service Representative to greet patients, schedule appointments, collect co-pays, and manage front desk duties. You will use EPIC EMR, verify insurance, and support smooth patient flow in a collaborative, physician-led team.

Ideal candidates have 1+ year medical office experience, strong communication skills, and a patient-first mindset. This full-time role offers comprehensive benefits and a focus on community care.