Patient Service Specialist: Front Desk & Scheduling

Talentify; Fort Myers (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Talentify is seeking a Patient Service Representative in Fort Myers, FL to greet and register patients, verify insurance, collect co-pays, and coordinate appointments in a fast-paced clinical setting.

The role emphasizes professional communication, patient-centered service, and adherence to privacy and safety protocols. Previous medical office experience is preferred, with opportunities for growth in a collaborative environment.

Qualifications

• High School Diploma or GED required.
• Proficient computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Communication skills

Multitasking

Computer skills

Customer service

Medical terminology

Education

High School Diploma or GED

Job description

Talentify is seeking a Patient Service Representative in Fort Myers, FL to greet and register patients, verify insurance, collect co-pays, and coordinate appointments in a fast-paced clinical setting.

The role emphasizes professional communication, patient-centered service, and adherence to privacy and safety protocols. Previous medical office experience is preferred, with opportunities for growth in a collaborative environment.