Patient Service Specialist — Front Desk in Radiology

Hmixray; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Hmixray is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, and coordinate schedules in a fast-paced radiology setting. You will be the first point of contact and ensure a seamless patient experience.

The role emphasizes professional communication, accuracy in documentation, safeguarding patient information, and collaboration with back-office staff to deliver timely care across imaging centers.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication abilities.
• Experience delivering exceptional customer service.
• Knowledge of medical terminology; radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures.
• Collect and log all co-pays and fees.
• Answer/transfer incoming calls.
• Schedule, reschedule or cancel appointments and inform staff of changes.
• Provide orientation for safety protocols and directions to facilities.
• Coordinate with back-office for timely patient care.
• Safeguard patient information and property.
• Protect medications and patient data on site or portals.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public.
• Establish and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Medical terminology

Education

High School Diploma or GED

Tools

Computer skills

Job description

Hmixray is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, and coordinate schedules in a fast-paced radiology setting. You will be the first point of contact and ensure a seamless patient experience.

The role emphasizes professional communication, accuracy in documentation, safeguarding patient information, and collaboration with back-office staff to deliver timely care across imaging centers.