Patient Service Specialist - Float & Multi-Location Coverage

Southern New Hampshire Health; Milford (NH); On-site; USD 23,000 - 33,000; Full time

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative (PSR) Float to provide front office coverage across multiple practice locations in NH. The role requires travel between sites and supporting more than one location in a day to ensure smooth patient flow.

You will greet patients, handle check-ins/outs, schedule appointments, collect co-pays, update demographics, scan documents into the EMR, and maintain HIPAA compliance while delivering compassionate service.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Careing and compassionate customer service approach.
• Flexibility to travel between practice locations.

Responsibilities

• Greet and direct patients, visitors, and customers in a professional and compassionate manner.
• Answer incoming telephone calls and provide general information.
• Perform patient check-in and check-out functions.
• Schedule appointments and requested testing.
• Enter and track referrals.
• Verify and update patient demographic and registration information.
• Collect and process co-pays and daily payment batches accurately.
• Scan and index documentation into the electronic medical record.
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed.
• Support Patient Centered Medical Home initiatives and other special projects.
• Maintain compliance with HIPAA and organizational policies and procedures.

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Teamwork

Flexibility/adaptability

Independent work

Education

High School Diploma or GED

Tools

Windows-based office applications

Job description

Southern New Hampshire Health is seeking a Patient Service Representative (PSR) Float to provide front office coverage across multiple practice locations in NH. The role requires travel between sites and supporting more than one location in a day to ensure smooth patient flow.

You will greet patients, handle check-ins/outs, schedule appointments, collect co-pays, update demographics, scan documents into the EMR, and maintain HIPAA compliance while delivering compassionate service.